Frequently Asked Questions (Medications):

1. What do I do if my insurance company does not cover the prescriptions my provider has prescribed?

The pharmacy or the patient can contact NovaSpine Pain Institute at 623-777-4747.  An equivalent medication will be prescribed, when possible.  Please discuss all medications and changes with the pharmacist prior to starting a new medication.

Sometimes equivalent medications are not available or covered. Please call your insurance company as it is important that they get your feedback. During your conversation with the insurance company please ask them to send you their most recent drug formulary and bring it to your next appointment.

If your medication is not covered, prior authorization for the medication can be obtained under special circumstances.  Keep in mind, many insurance companies have strict criteria that will determine whether or not your medication will be covered and completion of prior authorization paperwork often does not result in an approval.

2. How do I get a refill of my medications?

Any refill of a Schedule II medication (Examples: Oxycodone, Percocet, OxyContin, Morphine, Hydrocodone, Vicodin, Norco, Hydromorphone, Methadone, etc.) will require an office visit with a NovaSpine provider. Please be sure to schedule your appointments 5-7 days prior to running out of these medications or you may risk not obtaining your refill in time.

All other prescriptions written by NovaSpine providers can be refilled by calling 623-777-4747. Please follow the automated prompts for refills and leave a detailed message.


Please provide the following information in any refill message:
  • Your Name
  • Your Phone Number
  • Date of Birth
  • Prescription Name and Strength
  • Number of times you are taking the medication per day
  • Pharmacy name and phone number


Please call at least 5-7 business days prior to your refill date.

3. What if I am having side effects from my medication?

Unfortunately side effects are common and unpredictable. 

SEVERE SIDE EFFECTS: If your side effects are severe such as shortness of breath, tightness in the chest or throat, trouble swallowing, rash, or changes in your mental status, please discontinue your medication immediately and call 911 or go to the emergency room for immediate evaluation.

NON-URGENT SIDE EFFECTS: If your side effects are not urgent, please call 623-777-4747 and discuss your medication issue with one of our medical staff members.  

Often when side effects are complex, atypical or difficult to describe, an office visit for evaluation may be required.

4. What do I do if my pain medication is not effective or my pain has increased?

Please call 623-777-4747 to discuss your issue with one of our medical staff members.  For your safety, take your prescribed medications as instructed only.  Do not take additional pain pills without clear instructions from your provider.

Often any significant changes to schedule II medications (Examples: Oxycodone, Percocet, OxyContin, Morphine, Hydrocodone, Vicodin, Norco, Hydromorphone, Methadone, etc.) will require an office visit. For any office visits that could result in a change in "pain medication", please securely bring in your prescription bottle with all of the remaining pills.

Do not throw out your medications without clear instructions to do so from your NovaSpine provider.

5. What do I do if I am experiencing a new pain or recently injured myself?

Any non-urgent new pain issue should be evaluated by a NovaSpine provider. Please call the office, at 623-777-4747, to schedule the next available appointment. 

In emergency situations, visit an emergency department or call 911 immediately.